FAQs

How can we help?

How to Redeem my promotion code?
  1.  log in to PURE Online and look for Manage subscription/ If you don’t have an account please go to “Free Trail” and sign up and redeem your exclusive offer during sign up.

  2. Go to UPGRADE/ CHANGE PLAN
  3. Enter your promo code here
What does PURE Online Subscription include?

PURE Online Subscription offers free entry to 21 scheduled classes weekly so that you can make exercise a growing habit! It also grants you unlimited access to hundreds of On Demand classes, including yoga, fitness and nutrition. Extend your PURE experience online with a diverse range of content for everyone, everywhere.

What is PURE Online?

PURE Online is a bilingual English and Chinese-based online streaming platform to foster a healthy global fitness community. Access the comprehensive range of content available – from classes to series in varied styles, levels, and durations.

We believe in the power of exercise to help people lead happier, healthier, more balanced lives. For those who travel, live, or work afar from a yoga studio or fitness club or don’t have sufficient time to attend a physical class, PURE Online is the solution to adopt consistent practice with an inviting community of wellness enthusiasts. From beginners starting their journey to experienced practitioners mastering their skills, PURE Online is your virtual fitness hub that can be enjoyed anywhere and everywhere.

Why is my accuracy score low?

You need to follow the trainer’s movements closely to attain high scores. Also check to ensure you’re in frame and are wearing workout attire.

Can anyone see me while I’m working out?

Don’t worry! No one can see you work out, not even EliteFit.AI. (Our AI service provider). We do not record any videos or capture any images.

Why does my browser show ‘this tab is taking too long to load’?

This happens mainly on slower or older devices. If there are multiple tabs open on the browser, we recommend closing all of them except for the workout page and try again.

I’m having camera issues. What can I do?

Please restart the browser and when the browser asks for permission to access your camera, please select ‘Yes’. Once you do these steps, your camera should work.

How are calories calculated?

It’s an estimate based on your weight, workout time and workout intensity.

How accurate is my accuracy score?

It is as accurate as a real person viewing and evaluating your work out movements. It also depends on the distance from the camera, the lighting of your room and your clothes.

Why can’t I see my calorie count? My calorie counter shows ‘- -‘.

To see real-time calorie count for your workouts, you will need to update your weight under your profile page.

How accurate is your calorie counter? How do you calculate calories?

Our calorie counter uses MET (metabolic equivalent of a task) values to gauge the intensity of the workout and the weight of the user to calculate calories burnt per minute. MET values are an industry standard and are used a part of the research done at Harvard University.

 

Why does my accuracy score not increase or decrease after some time or in longer workouts?

Our calorie counter uses MET (metabolic equivalent of a task) values to gauge the intensity of the workout and the weight of the user to calculate calories burnt per minute. MET values are an industry standard and are used a part of the research done at Harvard University.

 

What are the messages on the screen that keep popping up while I’m working out?

These messages are assistive feedback in the form of ‘stickers’. These stickers provide users with immediate correction messages to rectify their pose, pace, and camera angle. In addition to that, stickers also display an average accuracy score once you hit a high point, for example, 50% accuracy compared to 75% accuracy. This score is just an indicative message that you have reached that level of accuracy.

 

Minimum System Requirement

For mobile devices:
A mobile device with at least 4GB of RAM and a multi-core processor.
A mobile browser that supports WebGL 2.0, WebAssembly, and WebRTC.
A stable internet connection with sufficient bandwidth for video streaming.

For desktop devices:
Operating system: Windows 7 or newer, macOS 10.12 or newer, or Linux.
Processor: Intel Core i3 or equivalent.
Memory (RAM): 4GB or more.
Graphics card: Integrated or discrete graphics card with support for WebGL 2.0.
Web browser: Google Chrome or Mozilla Firefox, both of which support WebGL 2.0 and WebAssembly.